Shipping policy

1. Order Processing & Lead Time

• Stock standard switches: 1–3 business days for packing after payment confirmation.
• Sample requests: 2–4 business days, subject to stock availability.
• Bulk wholesale orders: Production lead time will be clearly stated in your quotation and proforma invoice.
• OEM / ODM custom orders: Lead time is confirmed before production starts. Once production begins, lead times are final and cannot be adjusted.

Business days exclude weekends and official Chinese public holidays. We will notify you promptly if unexpected delays occur.

2. Shipping Carriers & Transit Options

We provide multiple shipping solutions based on order weight, volume, budget and destination country:

• Express (DHL, FedEx, UPS): Recommended for samples and small batches, faster transit.
• Air freight: Suitable for medium-volume orders balancing speed and cost.
• Sea freight: For large-volume bulk orders with longer lead time requirements.

The shipping method must be confirmed before order confirmation. We reserve the right to substitute an equivalent carrier with prior notice if the original service is unavailable.

3. Shipping Fees & Payment Terms

Unit prices quoted on our website and quotations do not include shipping charges unless explicitly marked. Two freight arrangements are available:

• Freight Prepaid: We calculate and collect shipping cost together with your order payment.
• Freight Collect: You provide your own courier account, and the carrier bills you directly.

All destination import duties, VAT, customs clearance fees, brokerage charges and local surcharges are the sole responsibility of the buyer.

4. Tracking & Delivery Estimates

Once goods are dispatched, we will share the tracking number and tracking link with you by email. All transit times are estimated and not guaranteed. Delays may happen due to customs inspection, carrier backlog, weather, local logistics disruptions or destination regulatory controls.

5. Risk of Loss & Title Transfer

Title and risk of loss, damage, or theft transfer to the buyer immediately after we hand over the shipment to the carrier. After dispatch, we are not liable for carrier delays, parcel loss, damage, or customs detention. We will provide supporting documents to assist you with filing claims with the courier when applicable.

6. Customs & Export Compliance

Buyers are responsible for verifying import eligibility, local certification requirements and import restrictions in their country. We will issue standard commercial invoices, packing lists and other agreed documents for customs clearance. We comply with China export control laws and will not ship goods to sanctioned regions.

7. Shipping Address Revisions

Please verify your shipping address carefully before making payment. Address changes after shipment may incur extra handling fees and delivery delays. We cannot guarantee address amendments once the parcel is in transit.

8. Damaged, Short or Lost Shipments

You must inspect packages upon delivery. Any visible outer damage, missing quantity or broken items must be noted on the carrier’s proof of delivery and reported to us within 48 hours after delivery. Clear photos and video evidence are required for investigation. Claims submitted after this 48-hour window will be rejected.

9. Contact Information

TTC Switch Supply
Huizhou, Guangdong, China
Email: sales@ttcswitchsupply.com
Website: www.ttcswitchsupply.com