Refund policy

1. Processing & Lead Time

• In-stock standard switches: 1–3 working days for packing after payment confirmation.
• Sample orders: 2–4 working days, subject to stock availability.
• Bulk wholesale orders: Lead time will be stated clearly in your formal quotation or proforma invoice.
• OEM / ODM custom orders (custom housing, stems, logo engraving, special springs): Production lead time is confirmed before production starts. Once production commences, lead times are non-negotiable.

Working days exclude weekends and Chinese public holidays. We will notify you promptly if any delays are expected.

2. Shipping Methods

We offer multiple shipping options based on order weight, volume and destination. Available methods include:

• Express courier: DHL, FedEx, UPS (fast, suitable for samples and small bulk shipments)
• Air freight: For medium-volume orders
• Sea freight: For large-volume bulk orders

The shipping method is agreed upon before order confirmation. We reserve the right to select an alternative carrier if the original option is unavailable, with prior notice to you.

3. Shipping Cost

Shipping freight is not included in the unit price unless specially marked on your quotation. Freight can be arranged in two ways:

• Freight collect: You use your own courier account, and the carrier charges you directly.
• Freight prepaid: We quote and collect shipping cost together with the order payment.

All duties, import taxes, customs clearance fees, brokerage fees and local surcharges at destination are the buyer’s responsibility.

4. Delivery Time & Tracking

Estimated transit times are for reference only and are not guaranteed. Factors such as customs inspection, local logistics disruption, weather, carrier delays or destination country regulations may extend delivery time. Once goods are dispatched, we will send you the tracking number and tracking link.

5. Title & Risk of Loss

Risk of loss, damage or theft transfers to you once our goods are handed over to the carrier. After shipment, we are not liable for delays, loss, damage or seizure caused by the courier, customs or destination authorities. We will assist you with document support for claims where applicable.

6. Customs, Duties & Export Compliance

You are responsible for confirming import permits, local product regulations, and any restricted goods rules in your country. You shall bear all import duties, VAT, customs fines or penalties arising from your import. We will provide standard commercial invoice, packing list and other documents agreed for customs clearance. We follow China export control regulations and will not ship to sanctioned jurisdictions.

7. Address Modification

Please double-check your shipping address before payment. Address changes after shipment may incur extra fees and delivery delays. We cannot guarantee address revision once the parcel is in transit.

8. Damaged or Missing Packages

You must inspect packages immediately upon receipt. Any visible outer damage or shortage must be noted on the carrier’s delivery receipt and reported to us within 48 hours of delivery, together with photos and video evidence. Claims submitted after this window will not be accepted.

9. Contact

TTC Switch Supply
Huizhou, Guangdong, China
Email: sales@ttcswitchsupply.com
Website: www.ttcswitchsupply.com